Please review the following possibilities and suggested actions to troubleshoot EZproxy access.
My log-in credentials work with other GCTS services like Sakai and CAMS but not with EZproxy.
- EZproxy does not recognize some symbols. Symbol examples: ! @ # $ %. Please change your password using a different symbol and try again. Contact the Library if it still doesn’t work.
I logged into to EZproxy but nothing seems to happen.
Please check these four settings in your browser:
- Popup blocker:
Disable pop-up blockers while you are accessing content through EZproxy.
If you see “this page cannot be displayed,” it usually means a firewall issue on your side. If you have installed personal firewall software such as Norton you need to allow access to www.gordonconwell.edu as a safe site.
EZproxy and many databases/journals send “cookies” when you connect to them to verify that you are an authorized user. If your browser reports an error receiving a “cookie,” you have to enable them in your browser settings. The default setting for most browsers will accept EZproxy cookies without a problem. However, if you changed it, you will see a blank page. Change browser options to accept all cookies.
I can use it at home, but not at work.
- Many corporate, government, and educational institutions use firewalls for security purposes and block every port other than standard web browser ports. You need to discuss EZproxy with your network administrator, asking her/him to enable it.
I got a hostname error.
- This means you tried to access a database or web site that has not been configured through EZproxy. The database company may have changed their web address or it may not be a web site that requires EZproxy.
“Page not found,” “Cannot find server or DNS,” or browser waits and waits.
- This usually means there is an issue with the DTL EZproxy page or a resource website is down. Please wait 5-10 minutes and try again. Please email the library if the problem persists for over an hour.