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Resource Request: Jacksonville

This guide will help patrons at any of Gordon-Conwell's campuses to request resources whether they need a book via Interlibrary Loan, a hold placed on an item, or a scan from a book chapter or journal article.

Jacksonville Campus Library

Established in 2006 with approximately 300 volumes, the Jacksonville campus library has grown to nearly 15,000 publications which support the Master of Divinity, the Master of Arts in Christian Leadership, and the Master of Arts (Christian Thought) degrees offered at the Jacksonville campus. The Jacksonville library also enjoys the ability to request InterLibrary Loan items as well as books from the Goddard Library at the main campus. 

Policy for Your Campus

Can I have an InterLibrary Loan item mailed to my home?

- Unfortunately the only items that can be mailed to non-GCTS library addresses are items owned at the Goddard library. To be eligible for a mail request, of a GCTS-owned book, you must be a current student, staff, or faculty at the Jacksonville campus and must not live within 30 miles of the campus address. Click here to see if you are an eligible distance for a mail request.

Who can use InterLibrary Loan (ILL)?

- ILL services are available to all currently enrolled students, faculty, and staff at Gordon-Conwell's four campuses. However, you must be willing to pick up and return any ILL items to the Circulation desk at the Jacksonville campus library. 

How many items can a patron request through ILL?

- Currently, all four campuses allow eligible patrons to request 6 items from other libraries in addition to requesting 4 from the Goddard library in South Hamilton for non-Hamilton students.

What types of items can be requested through ILL?

- The purpose of ILL is to provide materials not available in GCTS libraries. At this time, no item that is owned by a patron's campus library can be requested through ILL. This includes items only available in Reference or Reserves.

- Requests that are placed for items owned at Goddard will be turned into hold requests and you will receive an automated email when the book is ready for you to pick it up.

How long does it take to get an ILL item?

- ILL requests usually take 1-2 weeks to arrive (remember, if your request is turned into a hold it could take up to 28 days). However, because GCTS does not control all of the factors in ILL delivery, it is possible for books to take more than 2 weeks or as little as 2 days. This is why requesting resources should be done as soon as possible in your research preparations. 

Can I have an item sent with expedited shipping through ILL or from another campus

- Regardless of your status at any campus, there are NO options for speeding up the method of shipping with ILLs, even if you are willing to pay for the difference.

Is there a cost associated with ILL?

- If you are eligible to use ILL (active student, staff, or faculty at any campus) then you can use this service free of charge. If you are not eligible, then you are not able to use this service even if you are willing to pay for it.

Can ILL requests be monitored by patrons?

- ILL requests that are approved will be visible on patrons' accounts (if a request is not valid, you will be notified by a librarian through email). After an ILL request is made, the system will generate a "hold request" for the item in a patron's library account. This "hold request" will have a status of "not ready" until the item is received by the patron's campus library from the lending library. Patrons will be notified by email when an ILL item is available for pick-up at their campus libraries' circulation desk.

Do I need my library card to pick up an ILL item?

- Yes! You wil NOT be able to take your book with you unless you have your physical library card (for students this will be your student ID card, for staff or faculty this may be your driver's license or guest card). Please note: having a picture of your card on your phone, a paper copy of your card, or knowing your ID number does not qualify.

Can items be renewed?

- This is all dependent on the library that has loaned the book to us for you. Please email in order to request renewals. Typically, if the ILL librarian knows that the item is not eligible to be renewed before you pick it up, they will indicate this on the book strap.

Your Local ILL Contact

Phone: (904) 354-4800

Jacksonville Library
7235 Bonneval Rd. 
Jackosnville, FL.